Contact Us
Contact Us
Whether you have a question about a Tonerae product, need assistance with an existing order, or would like support with delivery, returns, or another enquiry, our Customer Care team is here to help.
Company Information
Guiyang Qihui Trading Co., Ltd.
Tonerae
9:00 AM โ 6:00 PM Pacific Time
Feng Xingxing
Room 1, 1st Floor; Room 2, 1st Floor; Room 1, 2nd Floor, No. 207 Wenhua Road, Hebin Subdistrict, Nanming District, Guiyang, Guizhou, China
Contact Our Team
For general questions, product enquiries, order support, shipping questions, returns, or other customer service matters, please contact us at service@tonerae.com .
Our Customer Care team is available from 9:00 AM to 6:00 PM Pacific Time.
Order Enquiries
If you are contacting us about an existing order, please include your order number and the email address used when placing the order.
Providing these details helps our Customer Care team locate your order and respond to your enquiry more efficiently.
If your order arrives damaged, incomplete, or incorrect, please include clear photographs of the product, its packaging, and any relevant shipping labels whenever possible.
Response Times
We aim to respond to customer enquiries as quickly as reasonably possible during our normal support hours.
During public holidays, promotional periods, product launches, or periods of unusually high enquiry volume, response times may be slightly longer.
If you need to provide additional information regarding an existing enquiry, please reply within the same email conversation whenever possible rather than starting a new request.
Order & Delivery Support
Our Customer Care team can assist you with questions regarding order status, product information, shipping, delivery updates, damaged items, returns, refunds, and other matters relating to your Tonerae purchase.
Please review our Shipping Policy and Return Policy for additional information regarding estimated delivery times, eligible returns, and refund procedures.
Privacy Requests
You may contact us at service@tonerae.com if you have questions concerning your personal information or would like to submit a privacy-related request.
Depending on applicable law, this may include requests relating to access, correction, deletion, portability, or other privacy rights.
Keeping Your Information Safe
Please do not send your password, complete payment-card number, card security code, online banking credentials, or other highly sensitive financial information by email.
Tonerae Customer Care will never ask you to provide your account password, full payment-card details, or card security code in order to resolve a standard customer service enquiry.
Business Information
Tonerae is operated by Guiyang Qihui Trading Co., Ltd.
Business Address:
Room 1, 1st Floor; Room 2, 1st Floor; Room 1, 2nd Floor,
No. 207 Wenhua Road, Hebin Subdistrict,
Nanming District, Guiyang, Guizhou, China
Brand Representative:
Feng Xingxing
Customer Service Email:
service@tonerae.com
Contact Number:
+86 134 1881 9119
Website:
tonerae.com
How Can We Help?
If you have a question about a Tonerae product, an existing order, delivery, or a return, our Customer Care team will be happy to assist.
Email Customer Care