Order Processing

Tonerae orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Processing time is separate from delivery time.

Estimated Delivery

Estimated delivery within the United States is generally 5–10 business days after your order has been processed.

Delivery times are estimates and may occasionally be affected by carrier delays, weather, holidays, customs, or other circumstances outside our control.

Fulfilment

Depending on product availability, destination, and operational requirements, Tonerae orders may be shipped from different fulfilment locations or approved fulfilment partners.

Free Shipping

Orders with a merchandise total of US$34.99 or more qualify for free shipping.

Any applicable shipping charge for smaller orders will be shown at checkout before payment.

Order Tracking

Once your order has been shipped, tracking information will be sent using the contact details provided with your order.

If tracking has not updated for an extended period, please contact service@tonerae.com and include your order number.

Shipping Address

Please make sure your shipping address is complete and correct before placing your order.

If you need to update your address, contact us as soon as possible. Once an order has been shipped, we may no longer be able to change the delivery details.

Delayed or Missing Orders

If your order is significantly delayed, tracking appears unusual, or your package has not arrived within the expected timeframe, please contact our Customer Care team.

Include your order number and the email address used at checkout so we can review the shipment.

Damaged or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us at service@tonerae.com .

Please include your order number, a short description of the issue, and clear photographs where possible.