Payment & Security
Payment & Security
Tonerae is operated by Guiyang Qihui Trading Co., Ltd. Our online store uses Shopify's commerce platform together with supported third-party payment providers to process purchases made through tonerae.com.
The payment methods available to you are shown during checkout and may vary depending on your location, device, currency and the payment providers available for your order.
Encrypted Checkout
Information submitted during checkout is transmitted using standard transport encryption intended to help protect data while it moves between your device and the services used to process your purchase.
Payment credentials are submitted through the checkout process to the relevant payment provider rather than being collected through ordinary customer-service messages.
For your security, please never send your full payment-card number, card security code, online banking password or account password to Tonerae by email or other ordinary messages.
Payment Authorization
When you submit an order, you authorize the payment method and payment provider selected at checkout to perform the checks and processing reasonably necessary to complete your transaction.
Depending on the payment method, this may include payment authorization, identity confirmation, address or account verification and fraud-prevention checks.
In some cases, your bank or payment provider may place a temporary authorization hold before the final payment is collected.
If payment authorization is declined, cancelled or remains incomplete, the order may not be successfully processed.
Prices, Taxes and Currency
The product price, selected currency and applicable order total are displayed before you complete checkout.
Where applicable, shipping charges, taxes, discounts and other amounts collected by Tonerae will be reflected in the checkout total before payment is submitted.
Your bank, card issuer, digital wallet or other payment provider may apply its own currency-conversion rate, international transaction fee or other separate charge.
Such charges are determined by the relevant financial or payment provider and are outside Tonerae's control.
Available Payment Methods
Tonerae may offer different payment methods depending on the customer's country, currency and checkout configuration.
The payment options displayed during checkout are the current methods available for that transaction. Availability of a particular card network, wallet, financing option or payment service cannot be guaranteed for every customer or destination.
Additional terms may apply when you choose a payment method operated by an independent provider.
Fraud Prevention
To help protect customers and our store, an order may be temporarily paused, reviewed, declined or cancelled when payment information cannot be verified or transaction activity appears potentially unauthorized, unusual or fraudulent.
Where additional verification is reasonably necessary, we may contact you for limited information relating to the order.
Tonerae will not ask you to send complete payment-card credentials, card security codes or account passwords by email.
Payment Providers
Payments may be processed by Shopify and/or independent payment providers made available through our checkout.
These providers may process payment and transaction information under their own terms, privacy notices, security procedures and legal obligations.
Tonerae does not control the internal authorization decisions made by your bank, card issuer, wallet provider or other independent payment service.
Refund Security
When a refund is approved, we generally return the applicable amount to the original payment method whenever reasonably possible.
This approach helps reduce the risk of unauthorized diversion of refund funds and keeps the refund connected with the original transaction.
Once Tonerae has issued a refund, the time required for the funds to appear in your account depends on your bank, card issuer or payment provider and is separate from our internal review and approval process.
For payment or refund questions, please contact us at service@tonerae.com .
Keeping Your Account Secure
Customers are responsible for taking reasonable precautions to protect their own devices, email accounts, passwords and payment credentials.
We recommend using strong passwords, avoiding reuse of the same password across multiple services and contacting your payment provider promptly if you believe your payment information has been compromised.
If you notice an order or account activity that you do not recognize, please contact us at service@tonerae.com and contact your bank or payment provider where appropriate.
Contact and Company Information
If you need assistance with a payment, transaction or refund, please contact us at service@tonerae.com .