Information We Collect

Depending on how you interact with Tonerae, we may collect personal information such as:

• Your name and contact details;
• Billing and delivery addresses;
• Order and transaction information;
• Account information;
• Customer service correspondence;
• Product preferences and shopping activity.

We may also collect technical information, including device and browser details, IP-related or network information, approximate location derived from network information, and activity relating to our website, advertisements, or marketing communications.

Payment information is processed through the payment providers made available during checkout. Tonerae does not generally store complete payment-card details directly.

How Information Is Collected

We receive information directly from you when you place an order, submit an enquiry, create an account, subscribe to communications, or otherwise provide information to us.

Some information is collected automatically through cookies, pixels, tags, and similar technologies when you interact with tonerae.com.

We may also receive information from Shopify, payment providers, shipping and fulfilment partners, fraud-prevention services, analytics providers, advertising partners, customer-support providers, and other service providers involved in operating our store.

How We Use Information

We may use personal information for purposes including:

• Operating our online store and providing our services;
• Processing payments and managing orders;
• Arranging shipping, fulfilment, and delivery;
• Responding to customer service enquiries and requests;
• Managing customer accounts and remembering preferences;
• Improving our products, website, and customer experience;
• Detecting suspicious activity and preventing fraud;
• Maintaining website, account, and transaction security;
• Sending order confirmations, delivery updates, and other service-related communications;
• Sending promotional or marketing communications where permitted by law;
• Understanding website usage and evaluating the performance of our services and marketing;
• Meeting legal obligations, resolving disputes, and enforcing applicable policies.

How We Share Information

Where necessary for the purposes described in this Privacy Policy, we may share personal information with service providers and business partners involved in operating Tonerae.

These may include:

• Shopify;
• Payment processors and payment service providers;
• Shipping, logistics, and fulfilment partners;
• Website hosting and technical service providers;
• Fraud-prevention and security providers;
• Analytics and advertising providers;
• Customer-support platforms;
• Professional advisers where appropriate.

We may also disclose personal information where legally required, in connection with a business restructuring or transfer, or where reasonably necessary to protect the rights, safety, property, or security of Tonerae, our customers, or our services.

Service providers acting on our behalf are expected to process personal information only for the services they provide and in accordance with applicable requirements.

Shopify

Tonerae uses Shopify to host and operate our online storefront.

Information submitted through our store may therefore be processed by Shopify and may be stored or processed in countries other than the country in which you live.

Shopify may also process certain personal information for its own purposes in accordance with its own privacy notices and applicable terms.

We encourage you to review Shopify's privacy information if you would like to learn more about how Shopify processes personal information.

Cookies and Advertising Choices

Tonerae and our service providers may use cookies and similar technologies to support essential store functions, remember preferences, maintain security, understand website traffic, measure performance, and support marketing activities.

You may manage, restrict, or delete cookies through your browser settings.

Restricting certain cookies may affect the operation of some parts of our website, including shopping-cart functions, checkout, account access, saved preferences, and other services.

Where required by applicable law, we obtain consent for relevant technologies and respect applicable opt-out choices and recognized privacy preference signals.

For additional information about available privacy controls, please review our Your Privacy Choices page.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

These purposes may include completing orders, providing customer support, maintaining business and transaction records, preventing fraud, resolving disputes, and complying with applicable legal obligations.

Retention periods may vary depending on the type of personal information, the purpose for which it was collected, and applicable legal requirements.

Security

We use reasonable technical, administrative, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Children

Tonerae's services are intended for adults and are not directed to children under the age of sixteen.

We do not knowingly collect personal information from children in this age group.

If you are a parent or guardian and believe that a child has provided personal information to Tonerae, please contact us at service@tonerae.com so that we can review the matter and take appropriate action.

Privacy Rights

Depending on your location and the privacy laws applicable to you, you may have certain rights relating to your personal information.

These rights may include the ability to:

• Request access to personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of eligible personal information;
• Request a copy of certain personal information;
• Restrict or object to certain processing;
• Withdraw consent where processing is based on consent;
• Opt out of certain targeted advertising, sale, or sharing practices where applicable.

These rights may be subject to legal conditions, limitations, verification requirements, and exceptions.

We may need to verify your identity before completing certain privacy requests.

To submit a privacy request, please email service@tonerae.com or review our Your Privacy Choices page.

Where applicable, you may also have the right to raise a concern with an appropriate data-protection authority.

International Processing

Tonerae works with service providers that may store or process personal information in countries other than the country in which you live.

This may include service providers involved in website hosting, e-commerce operations, payments, fulfilment, shipping, analytics, advertising, fraud prevention, and customer support.

Where applicable law requires safeguards for international transfers, we use appropriate contractual or other legally recognized mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, business practices, or legal obligations.

The current version will be published on tonerae.com together with an updated “Last updated” date.

Where required by applicable law, we may provide additional notice regarding material changes.

Contact

If you have questions about this Privacy Policy or would like to submit a request concerning your personal information, please contact Tonerae using the details below.