1. Eligibility

To place an order through Tonerae, you must have the legal capacity to enter into a binding purchase agreement and must provide accurate, complete, and current information during checkout.

If you place an order on behalf of a company, organization, or other entity, you confirm that you have the authority to act on its behalf and to bind that entity to the applicable agreement.

2. Product Information

We aim to present Tonerae products as accurately as reasonably possible, including product descriptions, photographs, specifications, dimensions, materials, finishes, and other relevant information.

However, the appearance of colours, materials, surfaces, and finishes may vary depending on lighting conditions, photography, screen calibration, device settings, and natural variations in materials.

Minor variations in colour, texture, finish, packaging, measurements, or production details may occur and do not necessarily indicate a defect or material difference from the product shown online.

Unless expressly stated otherwise, measurements are approximate. Please review the relevant product page carefully before ordering.

If you have questions about a product before purchase, please contact us at service@tonerae.com before submitting your order.

3. Prices and Availability

Product prices, promotional offers, stock availability, shipping options, and available currencies may change from time to time before an order is submitted.

The final amount displayed during checkout represents the amount payable for your order, subject to any taxes, duties, shipping fees, or other charges displayed before payment is completed.

We reserve the right to correct clear pricing, product listing, promotional, or technical errors.

If an error materially affects an order that has already been submitted, we may contact you, correct the order where permitted, or cancel the affected item or order.

If payment has already been collected for an item or order that we cancel, the applicable amount will be refunded in accordance with applicable law.

4. Order Acceptance

When you submit an order, you may receive an automated confirmation acknowledging that we have received it.

An automated order confirmation does not necessarily mean that your order has been finally accepted, processed, or dispatched.

We may decline, hold, or cancel an order where reasonably necessary, including in circumstances involving:

• Unavailable or insufficient stock;
• Payment or identity verification concerns;
• Suspected fraudulent or unauthorized transactions;
• Incorrect pricing or product information;
• Delivery restrictions;
• Unusual or abusive purchasing activity;
• Technical errors;
• Reasonable measures intended to protect Tonerae, our customers, or our services.

If we cancel an order after payment has been collected, we will refund the applicable amount for the cancelled products and any associated charges that are required to be refunded.

5. Payment

Payments are processed using the payment methods made available during checkout.

By providing payment information and submitting your order, you authorize the selected payment provider to perform the necessary authentication, authorization, verification, and payment collection.

Your bank, card issuer, digital wallet provider, financing provider, or other payment service may apply its own terms, processing procedures, exchange rates, authentication requirements, or fees.

Tonerae is not responsible for separate charges imposed directly by your financial institution or payment provider.

6. Fulfilment and Delivery

Information regarding order processing, preparation, shipping, estimated delivery times, tracking, delivery limitations, and related matters is explained in our Shipping Policy.

Unless expressly stated otherwise, delivery estimates are provided in good faith and should not be interpreted as guaranteed arrival dates.

Delivery times may be affected by factors outside our reasonable control, including carrier delays, customs procedures, local delivery conditions, weather, public holidays, transportation disruptions, or unusually high order volumes.

Responsibility for goods during delivery transfers in accordance with applicable law and the relevant delivery arrangement.

View Tonerae Shipping Policy

7. Returns and Refunds

Our Return Policy explains eligibility for voluntary returns, applicable request periods, product-condition requirements, exclusions, return procedures, return shipping responsibilities, and refund processing.

Nothing in our Return Policy or these Terms and Conditions restricts any mandatory consumer rights or legal remedies that may apply to defective, damaged, incorrectly supplied, or materially misdescribed goods.

Applicable statutory cancellation or withdrawal rights also remain unaffected where required by law.

View Tonerae Return & Refund Policy

8. Customer Accounts

Where Tonerae allows customers to create an account, you are responsible for keeping your login details and password confidential.

You should take reasonable precautions to prevent unauthorized access to your account, devices, and login information.

If you believe that your account has been accessed or used without authorization, please contact us at service@tonerae.com as soon as reasonably possible.

9. Acceptable Conduct

You must not use Tonerae, our website, or our services for unlawful, fraudulent, abusive, deceptive, or harmful purposes.

Prohibited conduct includes, without limitation:

• Fraudulent transactions or payment activity;
• Abuse of promotions, discounts, refunds, or customer-service procedures;
• Attempting unauthorized access to accounts, systems, or data;
• Interfering with the operation, security, or availability of our website;
• Uploading or transmitting malicious code;
• Violating another person's intellectual property or other legal rights;
• Using automated methods to extract website content without authorization, except where permitted by law.

We reserve the right to take reasonable steps to protect Tonerae, our customers, and our services from misuse.

10. Intellectual Property

The Tonerae name, branding, website design, graphics, photographs, text, product descriptions, layouts, logos, visual content, and other materials available through tonerae.com are owned by, licensed to, or otherwise lawfully used by Tonerae and their respective rights holders.

You may access and use our website for personal, non-commercial shopping purposes.

Accessing Tonerae or purchasing a product does not transfer ownership of any copyright, trademark, design right, database right, or other intellectual property.

Copying, reproducing, modifying, distributing, commercially exploiting, or otherwise using protected Tonerae content may require prior permission from the relevant rights holder.

11. Third-Party Services

Tonerae may use, integrate with, or provide links to third-party services, including Shopify, payment processors, payment providers, shipping and delivery providers, analytics services, social media platforms, advertising providers, and other independent service providers.

Third-party services may operate under their own terms, policies, practices, and privacy notices.

The involvement of a third-party service provider does not remove any responsibilities that applicable law places on Tonerae.

12. Website and Product Disclaimers

To the extent permitted by applicable law, Tonerae and the general informational content available through our website are provided on an “as available” basis.

We do not guarantee that access to our website will always be uninterrupted, completely error-free, or immediately corrected in every circumstance.

Temporary interruptions may occur as a result of maintenance, technical problems, third-party services, internet connectivity, security measures, or factors outside our reasonable control.

Any additional product-specific warranty or guarantee will be identified on the relevant product page, accompanying documentation, or applicable policy.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Tonerae will not be liable for indirect, incidental, special, punitive, exemplary, or consequential losses arising solely from the use of our website or from a purchase where such liability may lawfully be excluded.

Where legally permitted, our aggregate liability relating to a particular order or product will not exceed the amount paid for the product giving rise to the relevant claim.

These limitations do not apply where liability cannot legally be excluded or restricted.

Nothing in these Terms overrides mandatory consumer rights or limits liability where doing so would be unlawful.

14. Indemnity

To the extent permitted by applicable law, you may be responsible for losses, damages, liabilities, costs, or expenses resulting directly from your unlawful use of Tonerae, material breach of these Terms, or infringement of another person's rights arising from content or materials that you submit.

This provision applies only to the extent that such responsibility may lawfully be imposed.

15. Changes to These Terms and Severability

Tonerae may update these Terms and Conditions from time to time to reflect changes in our services, website, business practices, or applicable legal requirements.

Revised Terms will be published on this page together with an updated “Last updated” date.

Unless otherwise permitted by law or expressly agreed, changes apply prospectively and do not retrospectively alter an existing purchase agreement.

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary and the remaining provisions will continue to apply where legally permitted.

16. Governing Rules and Disputes

These Terms and Conditions are subject to the laws applicable to the relevant transaction and to Tonerae's operation of its online store.

Nothing in these Terms deprives you of mandatory consumer protections available to you under applicable law.

If a dispute arises concerning an order, product, payment, return, delivery, or these Terms, we encourage you to contact us first at service@tonerae.com so that we can review the matter and seek an appropriate resolution in good faith.

This does not prevent you from exercising any legal right to contact an appropriate consumer authority, regulator, payment provider, dispute-resolution service, or competent court.

17. Contact

If you have questions about these Terms and Conditions, your order, or your experience with Tonerae, please contact us using the details below.

Brand: Tonerae

Website: tonerae.com

Customer Service: service@tonerae.com

Contact Number: +86 134 1881 9119

Support Hours: 9:00 AM – 6:00 PM Pacific Time