Marketing Email Choices

You may unsubscribe from promotional emails from Tonerae at any time by selecting the unsubscribe link included at the bottom of our marketing communications.

Please note that choosing not to receive promotional emails will not prevent us from sending you essential service-related communications, including messages concerning your orders, account activity, customer service enquiries, security notices, payment matters, or important updates to our policies.

Cookie Controls

Tonerae and the service providers supporting our website may use cookies and similar technologies to operate our store, remember your preferences, understand website performance, improve your shopping experience, and provide relevant advertising where permitted.

Most internet browsers allow you to manage, block, or delete cookies through your browser settings. Where a cookie preference or consent tool is available on our website, you may also use that tool to manage optional cookie categories.

Targeted Advertising, Sale or Sharing Choices

Depending on where you live and the privacy laws applicable to you, you may have the right to opt out of certain uses or disclosures of personal information for targeted advertising, cross-context behavioural advertising, sale, or sharing, as those terms are defined under applicable law.

Where required by law and technically supported, Tonerae may recognise qualifying browser-based opt-out preference signals, including Global Privacy Control (GPC), for the browser or device transmitting the signal.

You may also contact Tonerae Customer Care if you require assistance exercising privacy choices available to you.

Access, Correction, Deletion and Portability

Depending on the privacy laws applicable in your location, you may have certain rights regarding the personal information Tonerae holds about you.

These rights may include the ability to request:

• Access to personal information that we maintain about you;
• Correction of inaccurate or incomplete personal information;
• Deletion of eligible personal information;
• A portable copy of certain personal information;
• Information about the categories of personal information we collect, use, disclose, or otherwise process;
• Information about certain third parties or categories of third parties with whom personal information may be disclosed.

Privacy rights are subject to applicable legal conditions, limitations, verification requirements, and exceptions.

We may retain certain information where reasonably necessary to complete transactions, manage or fulfil orders, maintain account and website security, prevent fraud, resolve disputes, enforce our agreements, meet record-keeping obligations, or comply with applicable laws and regulations.

Submitting a Privacy Request

To submit a privacy request, please contact Tonerae Customer Care. Where possible, we recommend contacting us using the same email address associated with your Tonerae account, order, or previous communication.

Please clearly explain the privacy action you would like us to take and provide enough information for us to identify the relevant account, order, or personal information.

Identity Verification

Before providing access to personal information, correcting it, deleting it, or completing certain privacy requests, Tonerae may take reasonable steps to verify your identity.

The information required for verification may vary depending on the nature of your request, the sensitivity of the information involved, and applicable law.

We may ask you to confirm information associated with your account, purchase, contact details, or previous interactions with Tonerae. These steps help us protect your information against unauthorised access, deletion, or disclosure.

Authorized Agents

Where permitted by applicable law, you may appoint an authorized agent to submit a privacy request on your behalf.

We may ask the agent to provide documentation demonstrating their authority to act for you. Where appropriate, we may also contact you directly to confirm your identity and verify that you authorised the agent to submit the request.

Appealing a Privacy Decision

If applicable privacy law gives you the right to appeal a decision relating to your privacy request, you may contact Tonerae Customer Care and clearly identify the request and decision that you would like us to review.

We will review eligible appeals in accordance with applicable legal requirements and will provide additional information where required.

Non-Discrimination

Tonerae will not unlawfully discriminate against you for exercising privacy rights available to you under applicable law.

Exercising your privacy rights will not prevent you from browsing our website, purchasing Tonerae products, or receiving customer support, except where certain personal information is reasonably required to provide a requested service, complete a transaction, or fulfil a legal obligation.

Additional Privacy Information

For more information about how Tonerae collects, uses, stores, protects, and discloses personal information, please review our Privacy Policy.

Our Privacy Policy should be read together with this Your Privacy Choices page and any additional privacy notices presented to you when interacting with specific Tonerae services.

View Tonerae Privacy Policy